This website, www.w-21.nl, is provided and controlled by ECCO Leather BV with its registered address at Vierbundersweg 11, 5107 NL, Dongen (hereinafter referred to as “we”, “us” and “our”).
We are a member of the ECCO Group. Members of the ECCO Group are hereinafter referred to as ECCO Affiliates, and are companies, which are either controlled by, under common control with or controlling ECCO Sko A/S, with its registered address at Industrivej 5, 6261 Bredebro, Denmark.
In ECCO we respect your privacy and therefore all ECCO Affiliates are committed to protect information that identifies or is capable of identifying an individual (“personal data”), which it collects, uses and/or has access to.
How personal data is collected, used and shared depends on which ECCO you interact with, and how.
Your comments and feedback are always welcome.
- OUR CONTACT DETAILS
The controller of the processing of personal data explained herein ECCO Leather BV with its registered address at registered address at Vierbundersweg 11, 5107 NL, Dongen, unless otherwise is mentioned herein. Please unfold below sections to read more about how to contact us.
- The identity of the Controller(s) and the Appointed Representative
ECCO Leather BV
- Our Contact Details
If you have any questions or need to get in contact with us we urge you to contact either by;
Phone +31 (0) 20 820 8300
Letter: W-21, Wolvenstraat 21, 1016 EN, Amsterdam, NL
- Contact details for the Data Protection Officer
Our appointed Data Protection Officer can be contacted either by;
Phone: +45 7491 1733
Letter: ECCO Holding A/S, Legal Department, Industrivej 5, 6261 Bredebro, Denmark attn.: DPO
When you interact with us we will collect personal data about you, and use it for various purposes, such as operating this website, enabling you to make use of our various services, including our online shop, signing up for Newsletters, creating accounts with us, contacting our Customer Care representatives etc. We also use your personal data to evaluate and assess your personal interests and preferences in order to personalize your website experiences and improve our services and offer you services better customized to your interests and preferences.
If you are asked to provide information, then it is optional for you to disclose such information. The information might, however, be needed for statutory, contractual or practical reasons. We will always clearly indicate whether the information is mandatory. If you refrain from disclosing information which we deem as mandatory, as a consequence it may be that we will not be able to provide you with the services you have requested (e.g. signing up for a newsletter, creating an account or making a purchase through our online shop etc.).
To help personalise and continuously improve our services and communication with you, for instance through our newsletters, we may upon occasion ask you for information on your personal interests, demographic data or your experience of our products and services. This supplementary information is always voluntary, but we appreciate your support in providing it.
How we collect and use your personal data depends on how you interact with us, and which services you make use of.
We, like all other ECCO and KRM Affiliates, strongly believe in the protection of the personal data in our custody and control, and thus we have implemented what we believe are appropriate technical and organisational security measures to protect this personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage.
If you unfold below sections, you can read more about how we collect and process your personal data in different situations, including the general categories of personal data being processed; the source of the personal data that we do not directly obtain from you; the purposes for which personal data is being processed; and the legal basis for the processing.
- Cookie Information
This website is provided and controlled by
ECCO Leather BV
What is a Cookie?
A cookie is a small text file that stores Internet settings. Almost every website uses cookie technology. The cookie is downloaded by your Internet browser the first time you visit a website. The next time you visit this website from the same device, the cookie and the information in it are either sent back to the originating website (first-party cookies) or to another website to which it belongs (third-party cookies). By that, the website can detect that it has already been opened using this browser, and in some cases it will then vary the content it shows.
Some cookies are extremely useful because they can improve your user experience when you return to a website you have already visited. This assumes that you are using the same device and the same browser as before; if so, cookies will remember your preferences, will know how you use the website, and will adapt the content you are shown so that it is more relevant to your personal interests and needs.
Cookies on this website that do not require approval.
First-party cookies on this website that require consent
Cookies which, in strictly legal terms, are not absolutely essential in order to use this website, do nevertheless fulfil important functions. Without these cookies, features that enable our website to be used easily, such as pre-completed forms, will no longer be available. Settings you make, such as language choices, will no longer be saved, so you will be asked about them every time you change pages. As well as that, we will no longer have a way of presenting offers to you that are tailored to you personally.
The use on this website of third-party cookies that require consent
You can opt-out from cookies from Google Analytics here.
You can send a 'Do-Not-Track' request to various advertising networks here.
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- When signed up for newsletters.
You have the opportunity to sign up to receive information by e-mail about W-21’s products (shoes, bags and related accessories) services, contests and promotions from us (“Newsletters”).
We will only send you newsletters and other marketing material if you have specifically consented to receive newsletters from us.
If you sign up to receive Newsletters you will be asked to provide certain basic information about yourself. The mandatory personal data includes your e-mail address (“Newsletter Registration Data”), which will be used for the purpose of your registration, checking the validity of the e-mail and providing you with relevant Newsletters. We cannot sign you up for Newsletters, unless you provide us with the mandatory information.
We may also give you the opportunity to provide us with other supplementary data other than the data, which we clearly have indicated as mandatory such as first and last name, gender, shoe size and phone number. It is your own choice whether you provide such supplementary data to us. If you provide us with the supplementary data, it will help us improve our services and offerings to you.
The Legal basis for sending you Newsletters is GDPR art. 6(1) a) namely the consent you have granted, when signing up to receive Newsletters.
You can always withdraw from a consent to receive Newsletters and unsubscribe from an e-mail or SMS list by following the instructions in any e-mail, SMS or other communication you receive from us. Please also refer to section 5 (Your rights and how to withdraw consents and unsubscribe).
Our Newsletters contain so-called tracking pixels. A tracking pixel is a miniature graphic embedded in such e-mails, which are sent in HTML format to enable log file recording and analysis. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, we may see if and when an e-mail was opened by the recipient, and which links in the e-mail were called up by the recipient (“Newsletter-Tracking Data”). Such Newsletter-Tracking Data are used by us to perform general marketing research and to optimize the distribution and use of Newsletters. The legal basis for this is GDPR art. 6(1) f) our legitimate interest namely in understanding customer behaviour and interests and ensuring effective marketing and advertisement of ECCO product and services.
We will also use the Newsletter Registration Data, supplementary data and Newsletter-Tracking Data to perform general marketing research and to tailor or improve our websites and our service offerings. We may also link this data to other personal data about you for profiling purposes in order to be able to personalize your website experiences, adapt the content of future Newsletters to better suit to your interests and to provide you with personalized offerings. Please also refer to section 2.7 (Profiling for marketing purposes).
- When having an account.
If you create a W-21 account with us, then you will be asked to provide certain basic information in order to create and operate the account. The mandatory personal data includes your first and last name, e-mail address and password (“Account Registration Data”). The purpose is to create the account and make it available to you. We cannot create an account and make it available to you, unless you provide us with the mandatory information.
We may also give you the opportunity to provide us with other supplementary data than the data which we have clearly indicated as mandatory. Such supplementary data might include your age, birth date, family information, shoe size, shipping and billing address and other demographic information or information about your interests and purchasing preferences.
It is your own choice whether you will provide such Supplementary Data to us.
You can use your account to manage your account data and provide us with supplementary data, which will help us improve our services and offerings to you. You will also have access to certain transactional data about your previous purchases, returns etc.
We recommend that you keep your account data updated at all times.
To provide you with an increased level of security online, access to your personal data on certain parts of our websites may be protected with a password that you have selected. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
The legal basis for the processing described above in this section is GDPR art. 6(1) a) namely the consent you have granted when creating the account.
You can manage and delete your account by logging into the account to administer it. Please also refer to section 5 (Your rights and how to withdraw consents and unsubscribe).
We will also use your personal data for performing general market research and analysis in order to tailor and improve our websites and service offerings. We may also link your account data to other personal data about you for profiling purposes in order to be able to personalize your website experiences and to provide you with personalized offerings (e.g. special birthday vouchers, special offers in your preferred W-21 store etc.). Please also refer to section 2.7 (Profiling for marketing purposes).
Please be informed that we will not use your e-mail and phone etc. to send you Newsletters, unless you have provided a separate consent to receive such Newsletters.
- When using our online shop
We offer you the opportunity to make purchases of ECCO’s W-21products through our online shop.
If you make or take steps to make a purchase on this website, we process your personal data including your name, e-mail, shipping and billing address, details of the purchased items and other information necessary for the purpose of completing the purchase and delivery of the purchased items to you (“Online Transactional Data”). The Legal basis for this processing is GDPR art. 6(1) b) namely that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract.
Our online shop is hosted by Shopify International Ltd, 3rd Floor, Europa House, Harcourt Building, Harcourt Street, Dublin 2, Ireland and they provide us with a secure online e-commerce platform that allows us to sell our products and services to you. The applicable data protection provisions of Shopify may be retrieved here
Payments: For the purpose of managing payments on this website, we have integrated components of the following online payment service providers:
Shopify International Ltd., 3rd Floor, Europa House, Harcourt Building, Harcourt Street, Dublin 2, Ireland (Hereinafter referred to as the “Shopify”). When having selected the direct payment method, Shopify process the data, which is necessary for payment processing. The data will also be used for fraud prevention purposes. The personal data used by Shopify includes: first name, last name, shipping and billing addresses, transactional data, email address, IP address, telephone number, mobile phone number, and other data necessary for payment processing. You will provide your credit card details directly to Shopify, who will then further transfer necessary data to the relevant credit card agencies for identity and creditworthiness checks and payment clearance. The Legal basis for this processing is GDPR art. 6(1) b) namely that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract. The applicable data protection provisions of Shopify may be retrieved here.
PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg (Hereinafter referred to as the “PayPal”). When having selected PayPal as payment method, we automatically transfer personal data to PayPal, which is necessary for payment processing. The data will also be used for fraud prevention purposes. The personal data transmitted to PayPal includes: first name, last name, shipping and billing addresses, transactional data, email address, IP address, telephone number, mobile phone number, and other data necessary for payment processing. You will provide your credit card details directly to PayPal, who will then further transfer necessary data to the relevant credit card agencies for identity and creditworthiness checks and payment clearance. The Legal basis for this processing is GDPR art. 6(1) b) namely that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract. The applicable data protection provisions of PayPal may be retrieved here.
Returns: If you return any purchased items to us, then we process your personal data including the Online Transactional Data necessary for the purpose of managing your return request and returning your money. The Legal basis for this processing is GDPR art. 6(1) b) namely that the processing is necessary for the performance of a contract to which you are party and GDPR art. 6(1) f) our legitimate interest namely in providing customer services.
We also use your Online Transactional Data, abandoned shopping basket, returns etc. for general marketing research purposes and to tailor or improve our websites and service offerings. We may also link the data to other personal data about you for profiling purposes in order to be able to personalize your website experiences and to provide you with personalized offerings. Please also refer to section 2.7 (Profiling for marketing purposes
- When contacting us.
When you contact us, or e-mail us with a comment or questions we will retain and use such information in order to respond to your request. You may be asked for further information that identifies you, such as your name, e-mail address, telephone number and country for the purpose of being able to answer your questions etc. We might also request other information, which might be needed to reply to your request. It is always optional for you what information you chose to provide us with. However, please note that in case we do not have sufficient information to process your request, then it might have as a consequence, that we will not be able to accommodate your request. The Legal basis for this processing is GDPR art. 6(1) f) our legitimate interests namely in providing customer services, understanding customer behaviour and interests and establishing, exercising and/or defending legal claims.
We might also request other information including health data, biometric data or special categories of data, if you have made a claim against us, and the information is needed for establishing, exercising or defending the claim. The legal basis for this is GDPR art. 9(1) f) namely that the processing is necessary for establishing, exercising or defending legal claims.
- When participating in competitions and surveys etc.
Occasionally we may give you the opportunity to participate in competitions, surveys etc. If you choose to participate, then we will be asking you to provide us with certain data. Such data depends on the specific competition or survey etc., but might include your name, e-mail, age, gender, family information, shoe size, other demographic information or information about your interests and purchasing preferences. We use this information for running competitions or surveys etc., but we also use it for general market research purposes and to tailor or improve our websites and service offerings. The Legal basis for this is GDPR art. 6(1) a) namely the consent you have granted, when choosing to participate in the competition or survey etc.
We may also link the personal data obtained through your participation in a competition or survey etc. to other personal data about you for profiling purposes as described in section 2.7 (Profiling for marketing purposes
- Profiling for marketing purposes
If you have identified yourself to us, for example by making a purchase, creating an account or by giving us your name, e-mail address or phone number, then we may link the personal data we have collected about you as per above sections, including data collected through the use of our websites, Newsletter-Tracking Data, names, e-mail, phone number, addresses, information from you concerning demographics, interests and preferences (e.g. gender, birth date, shoe size, family situation, product preferences etc.), Online and Offline Transactional Data incl. abandoned shopping baskets, returns and customer service interactions. The purpose for this is to perform general marketing research incl. customer analysis and customer segmentation and statistics. Furthermore, we may use the information to evaluate and assess your individual interests and preferences in order to personalize your shopping and website experiences and optimizing the service you receive us and our affiliates. The legal basis for this is GDPR art. 6(1) f) our legitimate interests namely in understanding customer behaviour and interests and ensuring effective marketing and advertisement of our products and services.
If you have signed up to receive Newsletters, then we will also use your personal data in order to adapt the content of Newsletters to better suit your interests and to provide you with personalized offerings. The Legal basis for this is GDPR art. 6(1) a) namely the consent you have granted, when signing up to receive Newsletters.
If you disagree and want to object to this, please contact us in accordance with the section 1 (Our Contact Details), and we will then cease to use your personal data for profiling for marketing purposes.
- HOW WE SHARE YOUR PERSONAL DATA WITH OTHERS
In order to make our services available to you, provide you with requested services and support and in general to operate our business, we will have to disclose and transfer your personal data to third parties, such as IT suppliers, marketing agencies, logistics service providers, payment service providers etc.
Please be ensured that we will not sell or rent your personal data to third parties for them to be able to use your personal data for their own direct marketing purposes, unless we have your consent to do so.
When using data processors to process your personal data on our behalf we require, that they only process your personal data in accordance with our instructions. We also require that the data processors signs relevant contracts providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that the data processing will meet the requirements of the applicable data protection regulation and ensures an appropriate protection of your rights.
In case we disclose your personal data to third parties, who will not be acting as a data processor under our instructions, but as independent data controllers, then we do our best to ensure that they are trustworthy and have implemented appropriate technical and organisational measure to protect your data, and provides us with clear commitments to comply with applicable data protection regulation and not to use the personal data received from us for other purposes, than providing agreed services and making statistical analysis in an anonymised manner.
Unfold below sections to read more about how we share your personal data.
- Categories of Recipients
The main categories of potential recipients of your personal data are:
- Service Providers
We may share your personal data with our trusted third party service providers, who, on our behalf, operate, maintain, and/or support our IT systems and IT infrastructure, our websites, manage our payment solutions, perform statistical analysis, sending newsletters, deliver goods you have purchased from us, provide customer support and perform other important services for us.
- Other ECCO Affiliates
We may disclose your personal data to ECCO Sko A/S, ECCO Holding A/S and other ECCO Affiliates (ie. companies, which are either controlled by, under common control with or controlling ECCO Sko A/S, with its registered address at Industrivej 5, 6261 Bredebro, Denmark in order for them to provide us with relevant services.
- Legal Successors
A transfer of your personal data to another legal entity may occur as part of a transfer of our business or parts thereof in form of a reorganization, sale of assets, consolidation, merger or similar.
- Other disclosures
In addition to where you have consented to a disclosure of the personal data or where disclosure is necessary to achieve the purpose(s) for which, it was collected, personal data may also be disclosed in special situations, where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities, or otherwise where necessary for the establishment, exercise or defence of legal claims.
- Transfer of data to third countries
The use of service providers and disclosure of your personal data to other ECCO and KRM Affiliates and other recipients might imply a transfer of your personal data to countries, which might not have data protection regulation as protective as in your jurisdiction and might not be considered ensuring an adequate level of protection of personal data by the EU Commission or a national data protection authority (so called “unsafe Third Countries”). Such countries include, but is not limited to, the United States, Canada, China, Hong Kong, Macau, Taiwan, Vietnam, Singapore, Thailand, Malaysia, Japan, South Korea, Indonesia, Australia and New Zealand.
We require that all recipients of your personal data provide appropriate safeguards to protect your personal data, when it is transferred to “unsafe Third Countries”, through the adherence to standard data protection clauses adopted by the EU Commission cf. the GDPR article 46(2). To obtain more information about the standard data protection clauses we use please click here. If the recipient is certified under the US Privacy Shield this is also considered as providing appropriate safeguards to protect your personal data cf. the EU General Data Protection Regulation article 46(2). Please click here to obtain more information about the US Privacy Shield.
If you have any questions, please contact us in accordance with section 1 (Our Contact Details).
- HOW WE RETAIN AND DELETE YOUR DATA
Your personal data will be held by us and kept in a form, which permits identification of you for no longer than is necessary for the purposes for which the personal data is collected and legitimately processed. This implies that we will keep and process your personal data as long as we are providing services to you and also keep it afterwards for as long as would be needed for the settlement of any potential disputes that may be raised afterwards or as long as the law otherwise provides for. Thereafter, we will either delete your personal data or anonymise it so that it no longer can be used to identify you.
We will delete any information, which according to our reasonable assessment seems to be inaccurate or out of date by reason of the time elapsed since it was collected or by reason of any other information in our possession.
If you provide us with a written request, we will also erase or anonymize your personal data without undue delay, unless we have a valid legal ground to continue to keep your personal data. Please also refer to section 5 (Your rights and how to withdraw consents and unsubscribe).
- YOUR RIGHTS AND HOW TO WITHDRAW CONSENTS AND UNSUBSCRIBE
You have certain rights according to the applicable data protection regulation. Some of the rights are rather complex and include exemptions, accordingly you are recommended to read relevant laws and guidance from the regulatory authorities for full explanation of these rights. However, you can find a summary of your rights, if you unfold below sections.
- The right to access
You have a right to obtain the confirmation as to whether or not your personal data are being processed by us. In addition, you have a right to obtain more detailed information about the personal data kept and the processing undertaken by us and under certain circumstances the right to receive a copy of this personal data.
- The right to rectification
You have the right to have inaccurate personal data about you rectified, and, taking into account the purpose of the processing, to have incomplete personal data completed.
- The right to erasure
In some cases, you have the right to erasure of your personal data without undue delay. Those circumstances include; i) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; ii) you withdraw consent to consent-based processing; iii) the processing is for direct marketing purposes and iv) the personal data has been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary; i) for the exercising the right of freedom of expression and information; ii) for compliance with legal obligation; or iii) for the establishment, exercise or defence of legal claims.
- The right to the restriction of processing
In some cases, you have the right to restrict the processing of your personal data. Where processing has been restricted, we may continue to store your personal data. However, we will only otherwise process it i) with your consent; ii) for the establishment, exercise or defence of legal claims; iii) for the protection of the rights of another natural or legal person; or iv) for reasons of important public interest.
- The right to data portability
To the extent the legal basis for the processing is your consent, and such processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
- The right to object
You have the right to object to the processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for i) the performance of a task carried out in the public interest or in the exercise of any official authority vested in ECCO; or ii) the purpose of legitimate interests pursued by us or a third party. In such case we will cease processing the personal data, unless we can demonstrate compelling legitimate grounds for the processing, which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.
You also have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
- The right to withdraw consent
To the extent that the legal basis for the processing is your consent, you have the right to withdraw from that consent at any time.
In case you withdraw from a consent given, then we will cease to process your personal data, unless and to the extent the continued processing is permitted or required according to the applicable personal data regulation or other applicable laws and regulations. The withdrawal from your consent will in no event effect the lawfulness of processing based on consent before its withdrawal.
If you refrain from providing required consents, or later on withdraw from the consents, it might have as a consequence that you may not be able to benefit from some of the service offerings provided by us.
- The right to complaint to data protection supervisory authority
You may always lodge a complaint with your local data protection supervisory authority. The data protection supervisory authority in the Netherlands is
Prins Clauslaan 60
P.O. Box 93374
2509 AJ The Hague
We do our best to ensure that we protect your personal data, keep you informed about how we process your personal data and comply with the applicable data protection regulation. In case you are not satisfied with the processing and protection of your personal data or the information you have received from us, then we urge you to inform us in order for us to improve. Please also do not hesitate to contact us, if you want to make use of your rights.
Please contact us through the points of contact listed in section 1 (Our Contact Details). Please also provide us with relevant information to take care of your request, including your full name and email address so that we can identify you. We will respond to your request without undue delay.
You can always withdraw from a consent to receive newsletters etc. and unsubscribe from an e-mail list by following the instructions in any e-mail or other communication you receive from us.
If you have created an account with us, then you can also manage and delete your account by logging into the account and administer your account.
- LINKS TO OTHER WEBSITES
We may provide links to third party websites. These linked websites are not under our control, and we therefore cannot accept responsibility or liability for the conduct of third parties linked to our websites. Before disclosing your personal data on any other website, we advise you to examine the terms and conditions of using that website and its privacy policies.