ONLINE STORE PURCHASE

We accept the exchange of unworn merchandise within 14 days from the date of purchase in original packaging, with all tags attached, and with the original receipt.

We will not accept a return if the goods are purchased on  sale or if they show signs of damage not the result of a manufacturing fault. This applies to accidental, malicious and other wearer related damage.

Examples of accidental, malicious and wearer related damage include, but are not limited to:

Signs of misuse, excessive wear or inappropriate care.
Abrasion/scuffing damage.
Signs of extreme damage.
Knowingly purchased small/large fitting shoes.
Leather that has been stained.

Please click here to download the return form.

If you have any other questions, please send an email to: info@w-21.nl


Refunds (if applicable)

Once your return is received and inspected, we will notify you if you are eligible for a full refund. The to be refunded credit will be processed to your credit card within a certain amount of days.

Please bear in mind that return expenses will not be refunded.


Shipping

To return the goods, please ship them to:

W-21
ECCO Concept Store
Wolvenstraat 21
1016EN Amsterdam
The Netherlands

Please note that shipping costs for returns are non-refundable.
The customer is responsible for the returned goods when in transit, therefore we suggest to arrange trackable shipping or to insure the shipment.

 

IN-STORE PURCHASE

Due to the product’s limited editions, all sales are final

We accept the exchange of unworn merchandise at W-21 within 10 days from the date of purchase in their original packaging, with all tags attached, and with the original receipt.

You will be able to either exchange the items or receive a gift card or store credit for the same value.
The gift card or store credit will only be valid for W-21, Amsterdam.

We will not accept a return if the goods are purchased on sale or if they show signs of damage not the result of a manufacturing fault. This applies to accidental, malicious and other wearer related damage.

Examples of accidental, malicious and wearer related damage include, but are not limited to:

Signs of misuse, excessive wear or inappropriate care.
Abrasion/scuffing damage.
Signs of extreme damage.
Knowingly purchased small/large fitting shoes.
Leather that has been stained.

If you have any other questions, please send an email to info@w-21.nl.


Gift card or store credit

If you choose the option to receive a gift card or store credit for your return, please bear in mind that this credit is only valid at W-21, Amsterdam. The credit is valid for a period of one year after receiving.